Client service is an art. But not every business has the right brush. Whether you’re making a claim, dealing with a lawsuit, or just clarifying your policy terms, dealing with your insurance company can be stressful, frustrating, and even emotional at times. Your insurance provider may have the product you want, but not the service you need.

At PROLINK, we believe that a good insurer does more than offer you a breadth of coverage or a decent price—they go that extra mile just for you. Exceptional client service is our standard and we won’t settle for less.

Are you still operating under the assumption that the service you get from your insurance company makes no difference to you, as long as you meet the bare requirements or get the cheapest price? Read on below to learn why that common perception of insurance companies is sincerely skewed:

Professional Insurance

Lisa, an accountant, was running a small, but reputable tax consultancy firm serving over 300 clients. She was a sharp woman, but in her search for Professional Liability Insurance, Lisa was lost—pages of long, drawn-out procedures, complicated online systems, and way too much confusing insurance jargon for her to make it through an application. Was she even covered? What if she had to make a claim? Who would help her and how long would it take?

Then Lisa found PROLINK. With over four decades in the industry, PROLINK had long-standing relationships with more than 30 insurers and knew exactly who to pair her with: a company with a clear channel of communication, in-depth knowledge of her business’ needs, quick turnaround, and a superior claims-handling process. And since PROLINK already looked after so many accountants, they had leverage: they could demand specialized products, service add-ons, and more.

Personal Insurance

Simon, a social worker, had been with the same insurance company for 10 years. One day, his association sent out a notice cautioning its members to double check their water damage limits for overland flooding and sewer backups. Simon was nervous; he lived close to the river and the area had flooded repeatedly for the past few years. When he reached out to his insurance company, he was shocked to learn that they capped his water damage protection at $50,000 and couldn’t add any extra services despite his impeccable claims record.

Through his association, Simon found PROLINK who then matched him with several top insurers that didn’t cap water damage coverage limits. Because PROLINK took the time to listen to his concerns, Simon had a variety of options to choose from and soon switched to a policy tailor-made for his flooding requirements with plenty of available add-ons. Impressed with the high level of support he received and simple, straightforward process, Simon knew he made the right choice in picking PROLINK.

PROLINK represents over 30 insurance companies. We know how they work. We know their strengths and their weaknesses. And most importantly, we know what they can do for you. With PROLINK and the right insurer, you won’t just get the service you need; you’ll get the service you deserve.