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Staffing Playbook

WELCOME TO YOUR

STAFFING INSURANCE PROGRAM PLAYBOOK

To help you navigate the unique features offered with your PROLINK Staffing Insurance package, we’ve developed this page as your go-to-resource for coverage features, additional products, risk management strategies and more.

Click on one of the buttons below to proceed to a specific section, or simply scroll down to learn more.

Graphic of a city to represent Staffing Insurance Program Details
Graphic of a city to represent Staffing Insurance Program Details

WELCOME TO YOUR

STAFFING INSURANCE PROGRAM PLAYBOOK

To help you navigate the unique features offered with your PROLINK Staffing Insurance package, we’ve developed this page as your go-to-resource for coverage features, additional products, risk management strategies and more.

Click on one of the buttons below to proceed to a specific section, or simply scroll down to learn more.

NACCB

PROGRAM OVERVIEW

With over a decade of serving Staffing & Recruitment Professionals, PROLINK understands the unique threats you face like no one else. Our Staffing Insurance Program is custom-tailored to the staffing and recruitment industry and features many unique enhancements. The core program is comprised of Professional Liability Insurance and Commercial General Liability Insurance.

Professional Liability Insurance will protect your business from allegations of errors, omissions, or negligence committed within the scope of your professional activities. For a list of included and excluded services, please visit the FAQs section.

Commercial General Liability Insurance (CGL) will protect your business from third-party claims of injury, illness and property damage caused by your professional activities or employee operations, or on your premises and any associated legal and medical costs. For a list of included and excluded services, please visit the FAQs section.

EXCLUSIVE PROGRAM ENHANCEMENTS

CYBER LIABILITY COVERAGE:
Your plan includes $2,000,000 in Cyber Liability Coverage in the event of a class action lawsuit due to a privacy breach.

EMPLOYMENT PRACTICES LIABILITY COVERAGE:
EPL will protect your business from claims brought against you by employees, such as wrongful termination, discrimination, harassment and more.

DIRECTORS & OFFICERS COVERAGE:
Your policy automatically includes $250,000 of protection for business owners and key employees in the event a lawsuit is brought directly against them by another party. However, in today’s corporate environment, we recommend that each company carries a standalone policy. Click here to understand why.

FINES & PENALTIES:
Coverage for fines and penalties due to a Federal, Provincial or Territorial Law Violation.

VOLUNTARY PROPERTY DAMAGE:
Provides you with funds that you can give to your client as compensation for any damage to their property caused by you or your candidate’s negligence and available when the client doesn’t sue you.

LEGAL EXPENSE COVERAGE:
A unique coverage which provides access to legal services when you have questions or concerns related to: Employment Disputes, Legal Defence, Statutory License Protection, Tax Protection, Property Protection and more.

REMEDIATION EXPENSES:
Coverage for reasonable and necessary expenses resulting from any actual or alleged privacy or security breach, such as credit monitoring and client notification costs.

PROGRAM OVERVIEW

With over a decade of serving Staffing & Recruitment Professionals, PROLINK understands the unique threats you face like no one else. Our Staffing Insurance Program is custom-tailored to the staffing and recruitment industry and features many unique enhancements. The core program is comprised of Professional Liability Insurance and Commercial General Liability Insurance.

Professional Liability Insurance will protect your business from allegations of errors, omissions, or negligence committed within the scope of your professional activities. For a list of included and excluded services, please visit the FAQs section.

Commercial General Liability Insurance (CGL) will protect your business from third-party claims of injury, illness and property damage caused by your professional activities or employee operations, or on your premises and any associated legal and medical costs. For a list of included and excluded services, please visit the FAQs section.

EXCLUSIVE PROGRAM ENHANCEMENTS

CYBER LIABILITY COVERAGE:
Your plan includes $2,000,000 in Cyber Liability Coverage in the event of a class action lawsuit due to a privacy breach.

EMPLOYMENT PRACTICES LIABILITY COVERAGE:
EPL will protect your business from claims brought against you by employees, such as wrongful termination, discrimination, harassment and more.

DIRECTORS & OFFICERS COVERAGE:
Your policy automatically includes $250,000 of protection for business owners and key employees in the event a lawsuit is brought directly against them by another party. However, in today’s corporate environment, we recommend that each company carries a standalone policy. Click here to understand why.

FINES & PENALTIES:
Coverage for fines and penalties due to a Federal, Provincial or Territorial Law Violation.

VOLUNTARY PROPERTY DAMAGE:
Provides you with funds that you can give to your client as compensation for any damage to their property caused by you or your candidate’s negligence and available when the client doesn’t sue you.

LEGAL EXPENSE COVERAGE:
A unique coverage which provides access to legal services when you have questions or concerns related to: Employment Disputes, Legal Defence, Statutory License Protection, Tax Protection, Property Protection and more.

REMEDIATION EXPENSES:
Coverage for reasonable and necessary expenses resulting from any actual or alleged privacy or security breach, such as credit monitoring and client notification costs.

ADDITIONAL PROTECTION FOR YOUR BUSINESS

For additional security, browse our selection of expanded Commercial Insurance coverages. All of our programs are meticulously crafted for the staffing industry and will help you protect your business, staff, and your financial security from risk.

ADDITIONAL PROTECTION
FOR YOUR BUSINESS

For additional security, browse our selection of expanded Commercial Insurance coverages. All of our programs are meticulously crafted for the staffing industry and will help you protect your business, staff, and your financial security from risk.

Click on a coverage to learn more about how it can help protect your business.

  • CYBER LIABILITY INSURANCE

    According to the CIRA Cybersecurity Report, 80% of Canadian organizations reported experiencing at least one cyberattack that impacted their databases in 2020. Small businesses are particularly vulnerable–recent reports show that despite their size, SMEs comprise roughly two-thirds of all privacy breaches.

    Why? Smaller businesses generally have fewer security provisions. Plus, if you regularly work from home, hackers can take advantage of weak cybersecurity through unsafe home Wi-Fi networks, unencrypted connections, and unprotected devices. As a Staffing & Recruitment Professional, you may even be more attractive to cybercriminals because of your network, third-party connections, and access to confidential client and employee information.

    And when it comes to a breach, data loss is just the tip of the iceberg. The average data breach can cost up to $3.9 million USD. Depending on the damage, your business might also have to pay legal fees, damages, fines and penalties under the PIPEDA Digital Privacy Act, and more–especially if the data lost violates the terms of a client’s NDA.

    Data Security and Cyber Breach Insurance can protect you against these losses by providing you with the resources and support you need to get your business back online, rebuild your reputation, and regain your clients’ trust. A dedicated, standalone cyber policy can help you access:

      • Funds to set up credit monitoring and notification for affected parties;
      • Legal and public relations consulting on how to handle the breach;
      • Business interruption coverage for lost revenue if your agency is unable to use data that has been corrupted or deleted in an attack;
      • A forensic investigation team to help you determine the size and scope of a breach;
      • And much more!

    Contact PROLINK to learn more today!

  • D&O INSURANCE

    As the leader of a Staffing Firm, you know how difficult it is to navigate the workplace environment. Employees and Independent Contractors alike can be unpredictable and aggressive–and staff allegations can have a serious impact on your reputation and your finances.

    Unfortunately, today’s society places a harsh spotlight on corporate practices. The consequences for business leaders facing claims of mismanagement are severe. Both your business and personal assets can be at stake. And your company may not be able to reimburse your losses, especially if drawn out litigation drives up your defence costs.

    Directors and Officers Insurance (D&O) can help. It will protect your business leaders and board members if they’re personally sued for any actual or alleged wrongful acts in managing the company.

    With a standalone D&O policy, you’re covered for:

      • Claims of poor governance, failure to act, management errors, financial losses, misallocation of funds, operational failures, statutory liabilities, regulatory non-compliance, and more; Liability and Personal Asset Protection which insures individual Directors and Officers against losses the organization is not legally or financially capable to cover;
      • Corporate Reimbursement and Balance Sheet Protection, which protects corporate assets and reimburses organizations for expenses incurred when defending Directors and Officers;
      • All past, present, future, and non-executive Directors; employees in a managerial or supervisory capacity; shareholders and investors; the supervisory board; and the corporation;
      • Broader Employment Practices Liability coverage for internal employees, along with the ability to purchase higher limits;
      • And more!
  • TRADE CREDIT INSURANCE

    In the Staffing & Recruitment industry, payroll is one of the biggest risks you’ll face doing business with clients. This is largely because you may have to pay T4 employees and Independent Contractors on assignment a salary upfront, while you wait for their employer–your client–to pay their invoice.

    But not all clients will pay at the same time or even pay promptly. And what happens if they miss a payment? Since Accounts Receivable comprises about 40% of a company’s assets, delayed or defaulted payments can harm your cash flow and hamper your ability to fund overhead and meet payroll obligations.

    Trade Credit Insurance can help protect your cash flow by insuring some or all of a customer’s bad debt. Here are some of the top benefits of Trade Credit Insurance for Staffing & Recruitment Firms:

      • Banks will usually consider providing more competitive interest rates to companies that have Trade Credit Insurance. This means you typically have access to increased borrowing power at better interest rates.
      • Trade Credit Insurance provides you with a feature similar to an Equifax/Dun & Bradstreet report which assesses the financial stability of a client or prospect. The Trade Credit Insurance option also provides on-going monitoring of the client or prospect for a full 12 months, providing additional financial intelligence.
      • Business interruption coverage for lost revenue if your agency is unable to use data that has been corrupted or deleted in an attack;
      • Should an insured invoice go past 90 days due, the Trade Credit Insurance company takes over the responsibility of collections. Any monies they collect are returned at 85% (15% remains with the trade credit company for efforts to retrieve monies owed). All monies not collected are returned to you 100%.
  • GROUP BENEFITS

    As a Staffing and Recruitment Professional, you know better than anyone that the success of an organization relies on the well-being of its people. When employees are healthy—when they feel supported by workforce leaders—businesses are resilient in the face of an uncertain future.

    A strong benefits package will help you protect the physical, mental, and financial health of your staff. PROLINK’s Protect & Perfect risk management approach to group benefits will align your agency with a comprehensive program that reflects your staff’s needs, business challenges, and financial goals. With Protect & Perfect, your program will be continuously monitored and modified by a dedicated advisor as your needs evolve to control your benefit costs long-term.

    Invest in your employees’ health and wellness today.

    Contact PROLINK to learn more today!

What Types of Businesses Don’t Need Cyber Insurance?

See how D&O Insurance Helps You Sail Through Troubled Waters with Confidence

HOW TO MAKE A CLAIM

If you’re lucky, you might never have to make a claim against your insurance. But in the event that you do, PROLINK will respond with urgency, empathy, and compassion.

If at any point during your Policy Period, you become aware of an actual or potential claim, you must inform your insurer(s) immediately. Timely notification is critical to the claims-handling process. Delayed reporting or failure to report altogether may result in denial of coverage.

HOW TO MAKE A CLAIM

If you’re lucky, you might never have to make a claim against your insurance. But in the event that you do, PROLINK will respond with urgency, empathy, and compassion.

If at any point during your Policy Period, you become aware of an actual or potential claim, you must inform your insurer(s) immediately. Timely notification is critical to the claims-handling process. Delayed reporting or failure to report altogether may result in denial of coverage.

**We always recommend speaking to your Account Manager before reporting a claim.

Monday - Friday: 8:00am - 5:00pm

Monday - Friday: 8:00am - 5:00pm

Please reach out directly to your PROLINK team or call us at 1 800 663 6828.

We'll take your claim, confirm your policy, and report it to your insurer(s).

After Hours, Weekends, Holidays

After Hours, Weekends, Holidays

We always recommend speaking to your Account Manager before reporting a claim.

However, you can also access our after-hours claims service, Kernaghan Insurance Adjusters at 1 800 387 5677, or contact your insurer(s) directly and they'll loop us in.

Mon - Fri: 8:00am - 5:00pm

Mon - Fri: 8:00am - 5:00pm

Please reach out directly to your PROLINK team or call us at 1 800 663 6828.
We'll take your claim, confirm your policy, and report it to your insurer(s).

After Hours, Weekends, Holidays

Access our after-hours claims service, Kernaghan Insurance Adjusters at 1 800 387 5677, or contact your insurer(s) directly and they'll loop us in.

No matter the time of day, if you are calling to report a claim, be sure to have your policy number and key details of the incident on-hand, including dates, events, and all persons and entities involved. For additional guidance, please connect with PROLINK. We are only a call or email away.

No matter the time of day, if you are calling to report a claim, be sure to have your policy number and key details of the incident on-hand, including dates, events, and all persons and entities involved. For additional guidance, please connect with PROLINK. We are only a call or email away.

CREATE YOUR OWN EVIDENCE OF INSURANCE & ADDITIONAL INSURED CERTIFICATES

CREATE YOUR OWN EVIDENCE OF INSURANCE & ADDITIONAL INSURED CERTIFICATES

Graphic of a person creating insurance certificates

To serve you better, we’ve introduced a self-service platform called “Certificate Exchange.” Now, you can issue your own certificates to:

  • Provide Evidence of Insurance to a certificate holder; or
  • Add Additional Insureds to your policy;

Access this platform 24/7—any time, any place—to immediately generate your own Evidence of Insurance or Additional Insured certificates.

Click here to log in into your Certificate Exchange profile. Please use the username and password provided to you by your Account Manager. You can also use the following user guide to help you navigate the platform: How to Issue your Own Certificates of Insurance.

For any other certificate requests (like limit increases), please contact your Account Manager.

Graphic of a person creating insurance certificates

To serve you better, we’ve introduced a self-service platform called “Certificate Exchange.” Now, you can issue your own certificates to:

  • Provide Evidence of Insurance to a certificate holder; or
  • Add Additional Insureds to your policy;

Access this platform 24/7—any time, any place—to immediately generate your own Evidence of Insurance or Additional Insured certificates.

Click here to log in into your Certificate Exchange profile. Please use the username and password provided to you by your Account Manager. You can also use the following user guide to help you navigate the platform: How to Issue your Own Certificates of Insurance.

For any other certificate requests (like limit increases), please contact your Account Manager.

RISK MANAGEMENT ADVICE

For more information, check out our blog where we share our insights on insurance trends, current events, and practical tips and tricks to make the best of your coverage.

RISK MANAGEMENT ADVICE

For more information, check out our blog where we share our insights on insurance trends, current events, and practical tips and tricks to make the best of your coverage.

ON-DEMAND WEBINAR SERIES

ON-DEMAND WEBINAR SERIES

FAQs

What are the insured services?

Insured services include:

  • Staffing services, such as: supplemental staffing, permanent placement of personnel, and placement agency administrative services;
  • Payroll and other third-party administration services;
  • Information technology services as follows:
    • The development, design, assembly, manufacture installation, modification, integration, servicing, supporting or repairing of computers, computer hardware, firmware and/or software, computerized networks, similar electronic information systems, Internet services, telecommunication and electronic equipment or devices;
    • The provision of computer-related, network-related or telecommunication-related consulting, analysis, programming, training or support;
    • The sale, leasing, licensing or distribution of computers, computer hardware, firmware, software, or telecommunication and electronic equipment or devices, including any other computer-related services provided for others;
  • Services rendered by temporary, contract, or leased placed personnel specified by your policy.

Are there any exclusions under the E&O component of the insurance program?

Insured services under the Professional Liability Insurance program do not include:

  • Any advertisement of the insured’s products, goods, or services as described below:
    • Staffing services, such as: supplemental staffing, permanent placement of personnel, and placement agency administrative services;
    • Payroll and other third-party administration services;
    • Information technology services, such as the development, sale, and provision of computer-related devices, systems, and services, as described under Insured Services;
  • Health industry services;
  • Services performed by a lawyer engaged in the practice of law;
  • Services performed by a stock broker;
  • Armed security services;
  • Engineering and architectural services unless (i) rendered under the supervision and guidance of a Professional Engineer (P.Eng.) or Architect and (ii) approved by such Professional Engineer (P.Eng.) or Architect hired by the entity that has contracted for such services with the Named Insured.

Please Note: Only your insurance policy can give actual terms, coverage, amounts, conditions and exclusions. Program availability and coverage are subject to individual underwriting criteria.

Are there any exclusions under the CGL component of the insurance program?

Under the Commercial General Liability program, your policy does not apply to “bodily injury”, “property damage”, or “personal injury” arising out of the following services or operations:

  • Long-haul trucking or delivery services;
  • Underground mining services;
  • Snow removal;
  • Armed security services;
  • Explosives services;
  • Oil rig services.

Please Note: Only your insurance policy can give actual terms, coverage, amounts, conditions and exclusions. Program availability and coverage are subject to individual underwriting criteria. You are encouraged to review the Common Exclusions with respect to Commercial General Liability, Personal & Advertising Injury, Medical Payments, Tenant’s Legal Liability, Non-Owned Automobile Liability, etc. found as part of your policy wordings.

What is PROLINK’s service guarantee?

PROLINK–Canada’s Insurance Connection builds resilient organizations. Our goal is to help you feel confident in your ability to manage risk, so that you can focus on growing your business with less worry.

We pledge to:

  1. Assess your company’s overall risk profile and identify strategic recommendations to manage your exposures;
  2. Connect you with a dedicated team of professionals who will respond to your concerns with empathy and compassion;
  3. Leverage our relationships with over 35 top insurers to deliver superior insurance solutions tailored to your unique needs;
  4. Take a proactive approach to identify your business’s challenges, current and emerging risks, and evolving needs;
  5. Maintain the confidentiality and security of your private records with the utmost care and discretion.

How can I renew my policy?

In advance of your renewal, your PROLINK Account Manager will send you an email that contains a link to your renewal application. Most of your answers will already be pre-populated based on last year’s application. Please review all of the information to verify that it is still up-to-date and update any fields as needed. Once you submit your application, your Account Manager will advise you of the next steps.

How do I navigate PROLINK’s online application platform?

Please reference the following user guide we’ve created: Online Insurance Application User Guide.

How can I request an Evidence of Insurance Certificate or add an Additional Insured to my policy?

To serve you better, we’ve introduced a self-service platform called “Certificate Exchange”. Access this platform any time, any place, to immediately generate your own Evidence of Insurance or Additional Insured certificates.

Click here to log in to your Certificate Exchange profile. Please use the username and password provided to you by your Account Manager. You can also use the following user guide to help you navigate the platform: How to Issue your Own Certificates of Insurance.

How can I request certificates that are not related to providing Evidence of Insurance or adding Additional Insureds?

Please contact your Account Manager directly.

Other than in the event of a claim, when else do I have to contact PROLINK or my insurance company?

Noted below are a number of reporting requirements that must be met to secure proper coverage for your organization. Upon notification of any of the changes listed below, PROLINK will promptly and appropriately notify your insurer(s) to ensure that all parties have a clear, accurate, and up-to-date understanding of the risk insured and coverage provided. Failure to meet these requirements, present information in full, or report any pending or completed changes may result in denial of your claim and/ or cancellation of your policy.

Please note: the information contained herein is a partial overview of your reporting requirements. It is not meant to be exhaustive. The specific terms of your policy will always apply. Please consult your policy or your PROLINK team for more detail.

  1. MISREPRESENTATION
    All facts regarding the operations, subsidiaries, joint ventures, services, property, products, or procedures of your business must be reported accurately and completely. This information will directly impact your coverage, rates, and premiums. Any attempt to conceal this information may result in denial of a claim and/or cancellation of your policy.
  2. MATERIAL CHANGE IN RISK
    Any material changes to your operations, services, products, property, automobiles or use of automobiles, drivers, or procedures must be disclosed to your insurer(s). Material changes also include any additions to existing property, contents, equipment, and operations that are already listed in your policy, as well as their appropriate value (to the best of your knowledge), which must be reported to your insurer(s).
  3. FINANCIAL INFORMATION
    Ensure that all financial information provided to the insurer(s) is relevant, accurate, and up-to-date. Include a breakdown of your organization’s revenues and/or your latest financial statements. Please note: your financial information will be kept completely confidential and used only for the purposes of securing insurance.
  4. CHANGES
    The first Named Insured in the policy is the only one authorized to make changes in the terms of the policy with the Insurer’s consent. The policy terms can be amended or waived only by endorsement issued by the Insurer and made part of the policy. You need to keep us informed of any changes in ownership. Relevant changes to your financial statements have to be reported as well.
  5. PROPERTY PROTECTION SYSTEMS
    Notify your insurer once you become aware that there is or will be an interruption to or defect in any: sprinkler or other automatic fire extinguishing system, fire detection system, and/or intrusion system. Additionally, be sure to report the cancellation or non-renewal of monitoring or maintenance services to the above listed systems.
  6. VACANCY
    Inform PROLINK about any property at locations which to your knowledge are vacant, unoccupied or shut down for more than 30 consecutive days. A building, which is under construction, will not be considered vacant. A building will be considered vacant when it does not contain enough personal property to conduct customary operations.
  7. NEWLY ACQUIRED/CONSTRUCTED BUILDINGS/LOCATIONS AND NEWLY ACQUIRED BUSINESS PERSONAL PROPERTY
    This coverage will cease 90 days from the date construction begins or from the date of such acquisition or on the date that the values are reported to us or on the expiration date of the Policy, whichever occurs first.
  8. LOSS PAYEES, MORTGAGES, AND ADDITIONAL INSUREDS
    Advise your insurer of any liens, leases, mortgages, encumbrances, or other instances of change in insurable interest to your property / automobiles / liability and/or requests to add a third party as an additional insured to your insurance policy.
  9. LEAKAGE OF POLLUTANTS
    Leakage of pollutants have to be reported: is reported to us within 365 days of the commencement of the spill, leakage, discharge, dispersal, seepage, migration, release or escape of the “pollutants”.
  10. CONTINUATION OF COVERAGE
    Inform PROLINK of any changes to insurers or underlying limits in Umbrella and Excess Liability policies which are not brokered by PROLINK or do not have PROLINK as the assigned broker.
  11. APPLICATIONS OF COVERAGE
    Complete all applications relating to the various coverages within your insurance program as requested by PROLINK and/or required by insurers. Applications must be filled out accurately and completely to the best of your knowledge and ability.
  12. POLICY ADJUSTMENTS
    Please speak with PROLINK to clarify or discuss any applicable policy adjustments made by your insurer, per your terms and conditions, to a policy in force for your organization.

MEET YOUR TEAM

Matthew has been a licensed commercial insurance broker for over 15 years, with extensive experience in several industry sectors, including market research, financial institutions, and management consulting. For the last 8 years, he has focused exclusively on the Staffing, Recruitment, & Executive Search industry and has seen risk from every perspective. As the leader of PROLINK’s Staffing & Recruitment Solutions Practice, Matthew works with clients to develop tailored, practical, and innovative risk management solutions that align with their unique needs, business operations, and strategic objectives.

In addition to his Registered Insurance Brokers of Ontario (RIBO) license, Matthew has earned the following industry-specific designations: Certified Insurance Professional (CIP) and Canadian Risk Management (CRM).

Matthew Calvin

PROLINK Insurance

Assistant Vice President, Staffing & Recruitment Risk Solutions

Matthew Calvin

Assistant Vice President, Staffing & Recruitment Risk Solutions

Matthew has been a licensed commercial insurance broker for over 15 years, with extensive experience in several industry sectors, including market research, financial institutions, and management consulting. For the last 8 years, he has focused exclusively on the Staffing, Recruitment, & Executive Search industry and has seen risk from every perspective. As the leader of PROLINK’s Staffing & Recruitment Solutions Practice, Matthew works with clients to develop tailored, practical, and innovative risk management solutions that align with their unique needs, business operations, and strategic objectives.

In addition to his Registered Insurance Brokers of Ontario (RIBO) license, Matthew has earned the following industry-specific designations: Certified Insurance Professional (CIP) and Canadian Risk Management (CRM).

Neil Felder

Neil Felder

PROLINK Insurance

Risk Advisor, Staffing & Recruitment Risk Solutions

Neil is a RIBO-licensed broker with over a decade of insurance experience working with a variety of industries, including many of the Independent Contractors referred to us by Staffing & Recruitment firms. As a Risk Advisor, Neil helps build resilient organizations by educating clients about their risks and advising them on comprehensive coverages and proactive controls to mitigate them. Neil is passionate about his clients’ success and welcomes any opportunities to get to know them, ensure satisfaction, and find ways to add value.

Neil Felder

Neil Felder

Risk Advisor, Staffing & Recruitment Risk Solutions

Neil is a RIBO-licensed broker with over a decade of insurance experience working with a variety of industries, including many of the Independent Contractors referred to us by Staffing & Recruitment firms. As a Risk Advisor, Neil helps build resilient organizations by educating clients about their risks and advising them on comprehensive coverages and proactive controls to mitigate them. Neil is passionate about his clients’ success and welcomes any opportunities to get to know them, ensure satisfaction, and find ways to add value.

Marc is a licensed broker with over a decade of industry experience serving clients in several sectors, including Staffing & Recruitment, Engineering, IT, and Management Consulting. As a Business Development Associate, Marc leverages his extensive background and specialized approach to cultivate relationships and deliver exceptional service to both large and small clients.

In addition to his Registered Insurance Brokers of Ontario (RIBO) license, Marc holds an Honours Bachelor’s Degree in International Business from Brock University and has earned the Certified Insurance Professional (CIP) designation.

Marc De Sousa

Marc De Sousa

PROLINK Insurance

Business Development Associate, Staffing & Recruitment Risk Solutions

Marc De Sousa

Marc De Sousa

Business Development Associate, Staffing & Recruitment Risk Solutions

Marc is a licensed broker with over a decade of industry experience serving clients in several sectors, including Staffing & Recruitment, Engineering, IT, and Management Consulting. As a Business Development Associate, Marc leverages his extensive background and specialized approach to cultivate relationships and deliver exceptional service to both large and small clients.

In addition to his Registered Insurance Brokers of Ontario (RIBO) license, Marc holds an Honours Bachelor’s Degree in International Business from Brock University and has earned the Certified Insurance Professional (CIP) designation.

Kathy Pinheiro

Kathy Pinheiro

PROLINK Insurance

Senior Account Manager, Staffing & Recruitment Risk Solutions

Kathy is a licensed insurance broker with over 12 years of experience managing professional and commercial policies for various industry segments, including Staffing & Recruitment Professionals, Interior Designers, Mortgage Brokers, and Event Planners, among others. As a Senior Account Manager, Kathy is focused on ensuring that our esteemed Staffing clients’ insurance interests are well taken care of and that they have appropriate insurance coverage to meet their needs.

Kathy Pinheiro

Kathy Pinheiro

Senior Account Manager, Staffing & Recruitment Risk Solutions

Kathy is a licensed insurance broker with over 12 years of experience managing professional and commercial policies for various industry segments, including Staffing & Recruitment Professionals, Interior Designers, Mortgage Brokers, and Event Planners, among others. As a Senior Account Manager, Kathy is focused on ensuring that our esteemed Staffing clients’ insurance interests are well taken care of and that they have appropriate insurance coverage to meet their needs.

Elle is a licensed insurance broker with over a decade of experience in managing professional and commercial programs for professionals within the Staffing & Recruitment, Financial Services, Alternative Health Practitioners, and Event Planning industries. As a Senior Account Manager, Elle advises Staffing & Recruitment firms on a full range of business insurance coverages and provides an exceptional, consultative experience at every level of interaction.

Elle Koumi

PROLINK Insurance

Senior Account Manager, Staffing & Recruitment Risk Solutions

Elle Koumi

Senior Account Manager, Staffing & Recruitment Risk Solutions

Elle is a licensed insurance broker with over a decade of experience in managing professional and commercial programs for professionals within the Staffing & Recruitment, Financial Services, Alternative Health Practitioners, and Event Planning industries. As a Senior Account Manager, Elle advises Staffing & Recruitment firms on a full range of business insurance coverages and provides an exceptional, consultative experience at every level of interaction.

Megan Hunter-Serjeant

Megan Hunter-Serjeant

PROLINK Insurance

Junior Account Manager, Staffing & Recruitment Risk Solutions

Megan is a licensed broker with over 5 years of experience in the insurance and financial services industry. As a Junior Account Manager, Megan advises clients on a full range of professional insurance coverages and risk management strategies, with a specific focus on managing Staffing & Recruitment firms.

Megan Hunter-Serjeant

Megan Hunter-Serjeant

Junior Account Manager, Staffing & Recruitment Risk Solutions

Megan is a licensed broker with over 5 years of experience in the insurance and financial services industry. As a Junior Account Manager, Megan advises clients on a full range of professional insurance coverages and risk management strategies, with a specific focus on managing Staffing & Recruitment firms.

Brooke has over 12 years of experience in the insurance industry. Brooke supports the Staffing & Recruitment Practice with a variety of day-to-day administrative and account management tasks and is a strong proponent of using technology-based solutions to simplify insurance transactions.

Brooke Somerleigh

Brooke Somerleigh

PROLINK Insurance

Assistant Account Manager, Staffing & Recruitment Risk Solutions

Brooke Somerleigh

Brooke Somerleigh

Assistant Account Manager, Staffing & Recruitment Risk Solutions

Brooke has over 12 years of experience in the insurance industry. Brooke supports the Staffing & Recruitment Practice with a variety of day-to-day administrative and account management tasks and is a strong proponent of using technology-based solutions to simplify insurance transactions.

YOUR INDEPENDENT CONTRACTORS

SOLUTIONS FOR YOUR INDEPENDENT CONTRACTORS

With new products and services cropping up overnight, the demand for contract work has never been higher. But the ever-evolving face of Canadian business continually introduces new exposures for the Independent Contractors (ICs) that fill these roles. As an extension of the PROLINK Staffing Insurance Program, PROLINK has developed an Independent Contractors Insurance Program that your ICs can subscribe to while working on contract through your firm.

Using our quick and easy online application, your ICs can obtain both Professional Liability Insurance (E&O) and Commercial General Liability Insurance at exclusive rates. Coverage is available for ICs working in Information Technology, Accounting & Finance, Technical & Engineering, and Administrative & Clerical roles.

WITH PROLINK, INDEPENDENT CONTRACTORS CAN:

  1. Protect Yourself: Choose the most comprehensive coverage out there. Plus, receive advance reminders when your insurance is about to expire, so that you can rest easy knowing you are always covered
  2. Maintain Flexibility: Select coverage that will fit your contract with your supplier and stop overpaying for your protection. Select coverage that lasts anywhere from one week to 18 months and at levels of $1M, $2M, and $5M
  3. Save Time: Use your phone, tablet or computer to complete the application online—it’s easy! Pay by credit card and receive all of your documents within minutes
  4. Save Money: Access unparalleled rates for your professional insurance needs.

YOUR INDEPENDENT CONTRACTORS

SOLUTIONS FOR YOUR INDEPENDENT CONTRACTORS

With new products and services cropping up overnight, the demand for contract work has never been higher. But the ever-evolving face of Canadian business continually introduces new exposures for the Independent Contractors (ICs) that fill these roles. As an extension of the PROLINK Staffing Insurance Program, PROLINK has developed an Independent Contractors Insurance Program that your ICs can subscribe to while working on contract through your firm.

Using our quick and easy online application, your ICs can obtain both Professional Liability Insurance (E&O) and Commercial General Liability Insurance at exclusive rates. Coverage is available for ICs working in Information Technology, Accounting & Finance, Technical & Engineering, and Administrative & Clerical roles.

WITH PROLINK, INDEPENDENT CONTRACTORS CAN:

  1. Protect Yourself: Choose the most comprehensive coverage out there. Plus, receive advance reminders when your insurance is about to expire, so that you can rest easy knowing you are always covered
  2. Maintain Flexibility: Select coverage that will fit your contract with your supplier and stop overpaying for your protection. Select coverage that lasts anywhere from one week to 18 months and at levels of $1M, $2M, and $5M
  3. Save Time: Use your phone, tablet or computer to complete the application online—it’s easy! Pay by credit card and receive all of your documents within minutes
  4. Save Money: Access unparalleled rates for your professional insurance needs.

Get In Touch

To speak to a professional who can guide you to the right coverage from the right insurer at the right price call:

1 800 663 6828

or send us an email below.

Get In Touch

To speak to a professional who can guide you to the right coverage from the right insurer at the right price call:

1 800 663 6828

or send us an email below.


    Personal InsuranceCommercial EnterpriseAssociations & Affinity GroupsLife & Benefits


      Personal InsuranceCommercial EnterpriseAssociations & Affinity GroupsLife & Benefits

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