Account Manager, Commercial Programs & Business Development
Full Time
Job Description
As an Account Manager in PROLINK’s Professional Associations and Affinity Groups department, you’ll provide advice using a consultative approach to help our clients make educated decisions about their professional insurance needs. In addition to exceptional client service, you will play a key role in supporting the growth and long-term success of the program through business development initiatives.
Responsibilities
- Impart your expertise to provide an exceptional, consultative client experience that helps clients feel secure in the decisions they make on their insurance needs;
- Develop a deep understanding of clients’ needs, preferences and expectations;
- Cultivate client relationships by taking the time needed to understand their unique requirements and exploring the opportunity to upsell or cross-sell insurance products;
- Drive other lines of business within the company by referring clients to the Personal Insurance, Commercial Enterprise, and Life and Benefits teams, when appropriate;
- Stay updated on Program knowledge; features, specifications, and benefits of the program products;
- Remain informed on industry trends, competitor products, and market changes;
- Contribute to a cohesive and centralized view of each client by diligently uploading client interactions into the Broker Management System or other company portals;
- Leverage a multi-channel approach to assist clients with their needs in a fast-paced environment;
- Advocate for your clients by always looking for solutions and providing sound risk management advice;
- Ensure high levels of customer satisfaction by delivering exceptional service;
- Uphold a reputation for customer service excellence;
- Assist with financial processes, including invoicing, collecting payments, and reconciling accounts when needed;
- Engage in continuous learning to stay updated on industry trends, product updates, and best practices;
- Participate in training programs/seminars/webinars to enhance skills related to the Account Manager role.
Business Development & Program Growth Responsibilities
As part of this role, the Account Manager will be expected to:
- Identify and pursue opportunities to grow the program through cross-sell, up-sell, and referral initiatives;
- Build strong relationships with association partners, industry stakeholders, and prospective clients to expand the program’s reach and impact;
- Collaborate with internal teams, including Marketing, Product, and Business Development, to support strategic initiatives and lead generation campaigns;
- Monitor industry trends, client feedback, and competitive activity to inform growth strategies and improve program positioning;
- Contribute to the development and execution of outreach plans, webinars, and other educational initiatives that drive engagement and acquisition.
This is an excellent opportunity for someone who is both client-focused and growth-minded—someone who thrives on building relationships, spotting opportunities, and taking initiative to support the evolution of a high-performing insurance program.
Education & Experience
The ideal candidate will meet many to most of the following requirements:
-
Education: Must be RIBO Licensed;
-
Experience: Minimum 2-3 years of experience in Account Management, Sales, Underwriting, or related roles in an insurance brokerage or insurance company is strongly preferred. Exposure to Underwriting, Commercial Insurance (Professional Liability Insurance as well as Commercial General Liability Insurance), or Group Insurance, is a great asset;
-
Skills: A team player with a client-centric approach, ready to deliver great service. Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills. A person with excellent written and verbal communication skills.
-
Softer Skills: A person who is positive, energized, articulate, engaging, empathetic and approachable.
Benefits
-
Enjoy a competitive compensation package;
-
Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
-
Relish in the comfort of working from home and from our office (as circumstances permit and require).
-
Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
-
Grow your career in an organization that loves to recognize and reward its top talent;
-
Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business.
At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.
We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.
Summary
Published on: August 14, 2025
Vacancy: 1
Employment Status: Full-Time
Experience: 2+ years
Job Location: Toronto
Application Deadline: October 31, 2025