Assistant Account Manager, Associations and Affinity Groups

Full Time

Job Description

As an Assistant Account Manager in PROLINK’s Professional Associations and Affinity Groups department, you’ll provide administrative support to an Account Manager while supporting our clients with their professional Insurance needs. You’ll also have the opportunity to collaborate with the Digital Strategy team in designing efficient self-service vehicles that will transform the way we do business with our clients.


To perform client and administrative duties these can include;

  • Assisting clients with renewals, addressing their questions and fulfilling their requests
  • Referring clients to the Personal Insurance and Life departments
  • Understanding client situation and needs to potentially upsell coverage (once you are comfortable with your expertise on such coverages) or refer opportunities to a sales person
  • Uploading client information through our Broker Management System or through company portals
  • Uploading client files in our Broker Management System
  • Assisting Account Managers/Account Executives in processing and reviewing applications, renewals, endorsements changes, cancellations and the re-marketing of clients
  • Handling various letters for Account Managers/Account Executives including claims payments
  • Acting as a liaison between the client and insurers, following up on missing information discussing underwriting concerns, and providing sound underwriting advice
  • Invoicing, collecting payments, and reconciling accounts
  • Updating and maintaining borderaux (excel spreadsheets)
  • Working with our Digital Strategy team to help them enable effective client self-service applications
  • To act as a positive, supportive and encouraging member of and contributor to the Associations & Affinity group team. To proactively make suggestions as to how the department can serve clients better, advise them more effectively, and become more proficient.


To demonstrate excellence in:

  • Time management and attention to detail.
  • Your ability to multi-task in a high transaction volume environment;
  • Communications;
  • Your use of Microsoft Office and Keal Technology (we will train you as needed).

We will provide you with coaching and training as needed to help you reach excellence.

Education & Experience

To be seriously considered for this role, you must meet the following requirements:

  • Education: RIBO License an Asset;
  • Experience: One to four years of experience as an Account Manager, or related role in an insurance brokerage or insurance company is strongly preferred. Exposure to Underwriting, Commercial Insurance (Professional Liability Insurance as well as Commercial General Liability Insurance) or Group Insurance is a great asset.
  • Skills: A team player with a client-centric approach, ready to deliver great service. Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills.
  • Softer Skills: A person who is positive, energized, articulate, engaging, empathetic and approachable.

Other Information

  • Enjoy a competitive compensation package;
  • Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
  • Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
  • Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business;
  • Grow your career in an organization that loves to recognize and reward its top talent;
  • Get to know your colleagues through one of our many social events (currently online);
  • Relish in the comfort of working from home and from our office (as circumstances permit and require).


Published on: Nov 16, 2021

Vacancy: 1

Employment Status: Full-time

Experience: 1-4 years

Job Location: Toronto

Application Deadline: Dec 3, 2021

    Personal InsuranceCommercial EnterpriseAssociations & Affinity GroupsLife & Benefits

      Personal InsuranceCommercial EnterpriseAssociations & Affinity GroupsLife & Benefits

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